Reference

Terms That Keep Your Account Clear

These terms set out how your ace66 account works — what you agree to when you open one, how deposits and withdrawals are handled through bKash, Nagad, and Rocket, and what applies when you access the lobby.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to update
ace66 Terms That Keep Your Account Clear
HOW WE OPERATE

Account Security and Data Handling

Account Verification We verify your account using the mobile number and wallet details you register. Any change to your bKash, Nagad, or Rocket number goes through a re-verification step before the new details become active.
Data Retention We keep your account records for as long as your account is open and for a period after closure as required by applicable financial rules. You can request a summary of what we hold by contacting support.
Cookie and Session Policy We use session cookies to keep you logged in and to remember your lobby preferences. You can clear cookies from your browser settings at any time; doing so will log you out of the current session.
How to Request Changes To update personal details, correct a wallet number, or request account closure, open a support ticket from inside your account. We action verified requests within one business day.
TERMS CONTACT

Reach Us About Your Terms Query

Live Chat Open the chat widget from any page in your account. Our Bangladesh support team handles terms and account queries directly — no forwarding, no queue transfers.
Email Support Send your query to our support address from the email linked to your account. Include your account ID so we can pull your record without back-and-forth.
Account Help Centre The Help Centre inside your account dashboard covers the most common terms questions — wallet ownership, eligibility checks, and how to request an account review.

Common Questions on Our Terms

Straight answers to what account holders ask most about these terms and their rights.

You must be of legal age and in a region where this type of service is permitted under local law. Access depends on your location and applicable regulations — we do not override local legal restrictions.

No. One person, one account. If we detect duplicate accounts linked to the same identity or wallet number — bKash, Nagad, or Rocket — the additional accounts are closed and any pending balance is reviewed.

Deposits must come from a wallet registered in your own name. Sending from a third-party bKash, Nagad, or Rocket account breaks these terms and may result in the funds being held pending a verification check.

Send a closure request through the Help Centre or via email from your registered address. We process confirmed closure requests within one business day and confirm via the contact details on your account.

We hold your registration details, deposit and withdrawal history, and session records. Contact support with your account ID to request a summary. We respond to verified data requests within the timeframe required by applicable rules.

We post any update directly on this page. We aim to flag material changes through an in-account notification, but the live version on this page is always the current one. Check back if something seems different from what you remember.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.